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The small print
Delivery, returns & privacy
Plain English, and the legal bits in full. If anything here is unclear, email us and a person will answer.
Who we are
Dirty Scientist is run by [your full name], a sole trader in the United Kingdom, trading as Dirty Scientist.
Delivery
Every tee is printed to order, one at a time, by our print partner Inkthreadable in Blackburn, Lancashire. Nothing sits in a warehouse.
- Where we deliver: UK addresses only, for now.
- Cost: £5.50 per order, tracked, however many tees you order (up to six).
- How long: we aim to dispatch within [5] working days of your order. Tracked delivery then usually takes [2–3] working days.
- Tracking: we email your tracking number when your order is dispatched.
If your order hasn't arrived within [10] working days of dispatch, email us and we'll chase it, then reprint or refund if it's lost.
Cancelling & returns
You have the legal right to change your mind. This applies to our tees even though they're printed to order, because you choose them from our range rather than personalising them.
How it works
- You can cancel your order at any time up to 14 days after you receive it, for any reason.
- To cancel, email us at [contact email] with your order number and a clear statement that you want to cancel. You don't have to give a reason.
- Send the tee back within 14 days of telling us, to the postal address above. Please get proof of postage.
- You pay the cost of posting it back to us.
- We refund the price of the tee and the original standard delivery charge within 14 days of receiving it back (or of you showing proof you sent it, if that's sooner), to the card you paid with.
Items should come back unworn and unwashed. You can try a tee on, as you would in a shop. If it comes back worn or damaged beyond that, we may reduce the refund to reflect the loss in value.
Faulty or misprinted items
If your tee arrives faulty, misprinted or not as described, this is separate from your right to change your mind, and it costs you nothing.
- Within 30 days of receiving it, you can reject it for a full refund.
- After that, we'll repair or replace it. If that isn't possible, or doesn't fix the problem, you're entitled to a refund.
- Email us a photo of the problem. We'll cover the return postage, or ask you to keep the item.
These rights come from the Consumer Rights Act 2015, and nothing on this page reduces them.
Privacy
We collect only what we need to make and deliver your tee.
What we collect
- Your name, email address, billing address and delivery address.
- What you ordered, and when.
- Your card details go to Stripe, our payment processor. We never see or store your full card number.
- If you ask to be notified about a design: your email address and which designs you asked about.
Why
- To take payment, print your order, deliver it and handle any return. This is necessary to carry out our contract with you.
- To keep accounting and tax records, which the law requires.
- If you join a “notify me” list, to email you when that design becomes available. We only do this because you ticked the box to ask for it, and you can withdraw that at any time by replying to any email or writing to [contact email].
- We don't send any other marketing email.
Who we share it with
- Stripe, to take your payment.
- Inkthreadable, our printer, who receives your name and delivery address to print and post your order, along with their delivery carrier.
- Netlify, which hosts this website and stores order references and the notify-me list.
- Resend, which sends our order, dispatch and notify-me emails.
We never sell your data.
How long we keep it
Order and payment records are kept for six years, because tax law requires it. Notify-me sign-ups are deleted once we've told you a design is available, or as soon as you ask. We delete anything else we don't need once your order is complete and any return period has ended.
Cookies and storage
This site doesn't use tracking or advertising cookies. Your shopping bag is kept in your own browser's storage so it survives a page refresh; it never leaves your device until you check out. Stripe sets its own cookies on its checkout page to prevent fraud. Our fonts load from Google Fonts, which means your browser contacts Google's servers.
Your rights
You can ask us for a copy of the data we hold about you, ask us to correct or delete it, or object to how we use it. Email [contact email]. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Last updated [date you publish this].